TERMS & CONDITIONS

TERMS & CONDITIONS

PURCHASE ONLINE
Work can be bought online through our secure server system with PayPal. We accept most major credit or debit cards.

PRICES AND PAYMENT
Prices and products are subject to availability and may change. Prices will be charged in GBP. We will list shipping costs as a separate charge on the invoice.

DELIVERY
Providing the work requested is available in stock online orders will be dispatched immediately and should be with you within 5 working days from the placement of your order.

Delivery rates vary dependent on the size and value of the item being purchased, however each individual cost is identified when the item is placed in your online shopping basket. All pieces are sent using Royal Mail. This is the safest and most efficient way for your art work to get to you. International postage costs will vary.

All works are packed appropriate to size and sent safely in boxes or flat backed packing to ensure that your purchase arrives in perfect condition.

Please be aware we are unable to deliver particularly heavy glazed/framed artworks, but onsite collection can be arranged directly with Cecile. You may contact us by telephone on  07495270007 or by email cecile@kunsthuisgallery.com

RETURNS, REFUNDS & CANCELLATIONS
We take every care to ensure that your purchase from us reaches you safely. To help you with your purchase, we attempt to give a clear representation of the works on our website by providing detail images and information about the medium and sizing. You have the opportunity to cancel your order within 7 days of placing it and we will give you a full refund.

If you wish to return your product for any reason please email: cecile@kunsthuisgallery.com including reference to the order and why you would like to return the item. Please post the order back to us safely packaged so that it arrives with us within 10 days of the order arriving to you – you should include in this package a note with your name, email, contact number and receipt. We will either refund your account or give you credit for the value of your purchase on our receipt of the returned work.  We must ask that you cover the cost of the postage and recommend that you send the item with an insured parcel service such as Royal Mail Special Delivery as we cannot be held responsible for items lots or damaged in transit.

CANCELLATION BY KUNSTHUIS GALLERY
We reserve the right to cancel any order if one or more of the works you ordered was listed at an incorrect price due to a typographical error or there is insufficient stock to cover your order. In this case we will notify you by email and will refund any money credited to us from your account within 30 days. We will not be liable to pay any additional compensation for disappointment suffered.

DATA PROTECTION
We take a responsible approach to data protection and never pass on your details to third parties.

Please do not hesitate to contact us on cecile@kunsthuisgallery.com if you have any queries and we would be delighted to assist. Our opening hours are Wednesday –Sunday, 10 am – 5pm.